Your rights

Good faith estimate

You have the right to receive a written estimate explaining how much your care will cost, before you begin.

Under the No Surprises Act, health care providers must give patients who don't have insurance, or who are not using insurance, an estimate of the expected charges for medical services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency services, including psychotherapy.
  • Ask for it in writing. We will provide a Good Faith Estimate at least one business day before your appointment. You can also request one from us, or from any provider you choose, before you schedule anything.
  • If your bill is at least $400 more than your estimate, you can dispute it. There is a federal dispute resolution process for exactly this situation.
  • Keep a copy. Save the estimate we send you, or take a picture of it.

For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises or call 1-800-985-3059.

Using insurance? This notice applies to clients who are uninsured or choosing not to bill insurance. If we are in network with your plan, your cost is set by your benefits rather than our self-pay rates. See rates and accepted plans.

Questions about your estimate? Call us at 804-207-5282 or email sbiggs@comfortcounselingva.com.